Shipping Policy

This policy explains how and when we ship orders placed through our online store at keepp.com.

1. Where we ship

We currently ship across the United States and the European Union. If your country is not available at checkout, we are not able to ship there yet.

2. Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after our daily cut-off, on weekends, or on holidays are processed the next business day. You will receive a confirmation email when your order is placed, and a second email with tracking once it ships.

3. Delivery estimates

Once shipped, estimated delivery times are:

  • United States: 3–7 business days (standard)
  • European Union: 5–10 business days (standard)

These are estimates, not guarantees — actual times depend on the carrier and destination. The exact options and estimated dates available to you are shown at checkout.

4. Shipping costs

Shipping is calculated at checkout based on your destination and the method you choose. Orders that reach the free-shipping threshold shown in your cart qualify for free standard shipping.

5. Tracking your order

Every order ships with tracking. You will receive a tracking link by email once your order leaves our facility. Please allow up to 48 hours for tracking information to update.

6. Customs, duties, and taxes

For international shipments, your order may be subject to import duties, taxes, or customs fees charged by the destination country. These are set by local authorities and are the responsibility of the recipient unless stated otherwise at checkout. Any applicable sales tax or VAT is shown at checkout.

7. Delays

We are not responsible for delays caused by carriers, customs, weather, or other events outside our control. If your order is significantly delayed, contact us and we will help track it down.

8. Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We cannot be responsible for orders sent to an address entered incorrectly. If a package is returned to us due to an incorrect address or failed delivery, we will contact you to arrange reshipment, and additional shipping charges may apply.

9. Lost or damaged packages

If your order arrives damaged or does not arrive at all, contact us at info@keepp.com within 7 days of the expected delivery date and we will make it right. See our Return & Refund Policy for more.

10. Questions

Questions about shipping? Email info@keepp.com — we usually reply within one business day.